1. Introduction
Kayex Creatives ("we", "us", "our") is a web design & development agency based in Warri, Nigeria. This Privacy Policy explains what information we collect, why we collect it, and how we use and protect it when you interact with our website or services.
2. Information we collect
- Personal Information: name, email address, phone number and any project details you share when contacting us via forms, email or WhatsApp.
- Usage & Technical Data: browser type, device, IP address (approximate location), pages viewed, and session timestamps collected via analytics tools.
- Communications: messages you send us (via contact form, email or WhatsApp) and our replies.
- Cookies & Tracking: small files used to improve experience and analytics. See Cookies & tracking technologies below.
3. Cookies & tracking technologies
We may use cookies and similar technologies to analyze site usage, remember preferences, and improve performance. You can disable cookies in your browser, but that may affect site functionality. If/when we use third-party analytics (e.g., Google Analytics) we will respect their policies and provide anonymized usage where possible.
4. How we use your information
- To respond to enquiries and provide quotes or proposals;
- To manage and deliver services you request;
- To improve our website and offerings through analytics;
- To communicate about projects, invoices, or support matters;
- To comply with legal obligations.
5. Data sharing & third parties
We will not sell or rent your personal data. We may share data with trusted third-party providers who support our services (example: payment processors, hosting providers, analytics providers). Those providers must only use your data for the services they provide and are required to keep it secure.
6. Data retention
We keep personal information only as long as necessary to fulfill the purposes outlined above, for legal obligations, and for legitimate business needs (for example, record-keeping for invoices). When data is no longer required, we securely delete or anonymize it.
7. Security
We implement reasonable technical and organizational measures to protect your personal data from accidental loss or unauthorized access. However, no online transmission or storage is 100% secure — if you have concerns, contact us and we’ll assist.
8. Your rights
Depending on your location, you may have rights to access, correct, export, or delete your personal data. To exercise these rights, contact us at kayexcreatives@gmail.com. We'll respond in a timely manner and in accordance with applicable law.
9. Children
Our website is not directed to children under 16. We do not knowingly collect personal data from children. If you believe we have such data, contact us to request deletion.
10. International transfers
As a small agency, we may store and process data using service providers that operate internationally. We take steps to ensure adequate protections when data is processed outside your jurisdiction.
11. Changes to this policy
We may update this policy from time to time. The "Last updated" date at the top will indicate when the page was last changed. Significant changes will be communicated where appropriate.
Questions or requests about privacy?